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Chapter 8 Troubleshooting Your Array 8-21
8.7.4 I/O Controller Module
The following flowchart provides troubleshooting procedures for the I/O controller
module.
Figure 8-10 I/O Controller Module Flowchart
SFP Link LED
amber?
Replace
SFP with known
good SFP.
Ye s
Replace
the cable.
No
Try a
known good
HBA.
No
End
Ye s
Replace I/O
controller module.
RAID controller
status amber?
No
Check event
messages in
firmware or software
messages.
Ye s
No
End
No
Battery LED
solid amber?
Pull battery
module and
reseat it.
Replace battery.Ye s
No
End
Ye s
Replace I/O controller
module.
End
Ye s
Resolved? Resolved? Resolved?
Replace chassis.
Message
"Controller has
failed" is
displayed?
Resolved?
End
Ye s
Resolved?
4A
I/O controller module problem (FC)
2
Ye s
Power off.
Place known good I/O
controller module in slot.
Power on.
Resolved? End
Ye s
No
.
No
End
Ye s
End
Ye s
No
--Reseat the FRU that is not operating correctly.
--Swap the questionable FRU with a known-good
FRU from the same array.
Notes
Fibre Channel arrays use small form-factor
(SFP) connectors to attach the array to hosts
and expansion units. Each Fibre Channel I/O
controller module has six SFP ports. These
ports are labeled FC0 through FC5.
Replace battery module if it is close to the 2
year life limit.
Prior to replacing a chassis, try the following:
No
- II 200 FC, SATA, and SATA SE 1
- Service Manual 1
- Copyright 2
- Trademarks 2
- Contents 3
- Contents v 5
- Contents vii 7
- Contents ix 9
- Figures xiii 13
- How This Book Is Organized 17
- Typographic Conventions 18
- Related Documentation 18
- Technical Support 19
- SANnet II 200 SATA Arrays 24
- Configurations 26
- 1.2 Field-Replaceable Units 28
- 1.2.2 I/O Expansion Modules 29
- 1.2.3 Disk Drives 29
- 1.2.4 Battery Module 30
- 1.3 Interoperability 31
- 1.4.1 FC Protocols 32
- 1.4.2 FC Topologies 32
- 1.4.3 Fibre Hubs and Switches 32
- 1.4.4 Data Availability 33
- 1.4.5 Scalability 33
- 1.5.1.1 Host Bus Adapters 34
- 1.6 Additional Software Tools 35
- Site Planning 37
- 2.2 Safety Precautions 38
- Operating Nonoperating 39
- 2.5 Physical Specifications 40
- 2.6 Layout Map 40
- 2.6.2 Tabletop Placement 41
- Chapter 2 Site Planning 2-7 43
- Unpacking Your Array 45
- 3.2.1 Standard Array Packages 46
- 3.3 Field-Replaceable Units 47
- 3.4 Customer-Provided Cables 47
- Connecting Your Array 49
- Cannot Be Removed 50
- 4.2 RAID Array Connections 52
- II 200 SATA array 53
- SATA Array 54
- Servers and consoles 55
- Management 55
- FC device connections 55
- Pin Number Voltage Color 58
- Bezel locks 62
- LEDs Displayed 64
- Two drive ports on channel 2 66
- Two ports on channel 3 66
- Data Transfer 67
- Two drive ports on channel 3 67
- Host channel 0 68
- Host channel 1 68
- Host channel 4 68
- Host channel 5 68
- 4.8.3 Default SFP Placement 69
- Default SFP Placement 72
- RAID Array 74
- Change/Set IP Address ? 75
- Ethernet 76
- # telnet IP-address 77
- 4.16 Power-On Sequence 80
- 4.17 Powering Off the Array 81
- Configuration Overview 83
- host IDs to 87
- Switches 89
- Two Switches 90
- Server 1 93
- Server 2 93
- Server 3 93
- Server 4 93
- 5.2 Larger Configurations 96
- Checking LEDs 99
- 6.2 Front-Panel LEDs 100
- LED LED Color Description 101
- 6.2.1 Drive LED Status 102
- 6.3 Back-Panel LEDs 103
- Chapter 6 Checking LEDs 6-7 105
- Chapter 6 Checking LEDs 6-9 107
- Maintaining Your Array 109
- 7.1.1 Out-of-Band Connections 110
- 7.1.2 In-Band Connections 110
- 7.1.4 Enabling VERITAS DMP 111
- 7.2 Battery Operation 112
- 7.4 Upgrading Firmware 115
- Troubleshooting Your Array 119
- 8.1.1 Cooling Element Sensors 120
- 8.1.2 Temperature Sensors 121
- 8.1.3 Voltage Sensors 122
- 8.2 Silencing Audible Alarms 123
- 8.4 Controller Failover 125
- ■ Tests that LEDs work 128
- ■ Resets the array 128
- ■ “Drive LEDs” on page 8-13 129
- Power supply or fan problem 130
- 8.7.2 Drive LEDs 131
- Drive LEDs problem (FC) 133
- 8.7.3 Front-Panel LEDs 134
- 3A 135
- 3B 136
- 3C 137
- 3D 138
- 8.7.4 I/O Controller Module 139
- Specifications 141
- Highlights 142
- A.2.1 Hardware Loop ID 143
- Product Safety Standard 144
- Electromagnetic Interference 145
- Test Standard 145
- 200 FC Array Only) 147
- Methods (JBOD Arrays) 148
- JBOD Arrays 148
- B.5.1 SANscape 149
- JBOD Array 150
- Press to change the ID number 151
- Host computer 154
- JBOD array 154
- Host Computer 155
- ■ For Linux, var/log/messages 159
- ■ SANscape event log 159
- ■ SANscape CLI event log 160
- Failed Component Alarm Codes 163
- Cable Pinouts 165
- D.2 DB9 COM Port 166
- Solaris Operating System 167
- Workstation 168
- # tip -38400 /dev/ttyn 168
- # tip -38400 /dev/ttyb 168
- 1. Reboot the computer 169
- APPENDIX 171
- ■ 38,400 baud 172
- ■ 8 data bits 172
- ■ 1 stop bit 173
- ■ No parity 173
- Microsoft Windows Server 174
- Windows Servers 178
- Configuring a Linux Server 179
- Linux Server 181
- G.3 Checking the Adapter BIOS 182
- G.6 Creating a File System 184
- System Manually 185
- Operating System 187
- IBM Server Running AIX 188
- COM port 189
- Create a Logical Volume 190
- Recognize New LUNs 190
- H.5 Creating a Volume Group 191
- H.6 Creating a Logical Volume 192
- H.7 Creating a File System 192
- Servers Running AIX 194
- HP-UX Operating System 195
- HP Server Running HP-UX 196
- I.3 Attaching the Disk Array 198
- I.4 Logical Volume Manager 198
- # ioscan -fnC disk 199
- I.7 Creating a Volume Group 200
- I.8 Creating a Logical Volume 201
- 2. Type: 204
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